I wonder if the problem isn't that the screen panels look so much alike. We had one done and I wonder if they did give me someone else's, because it was just under 1/4 inch off and I had to take it back... they redid it without charging extra (they had the original measurements,and it didnt' match.) Our hardware store keeps the things back in the workroom, though, where customers have to ask someone to retrieve them, so people just taking them is not a problem.

What makes no sene is how or why anybody would a) know that a person had a screen waiting for pickup, or b)come and ask for someone else's door screen -- wtf? I mean, I have met one or two people who were that nasty, but a door screen ...?

I love real hardware stores, where the owner works there and knows where everything is, and can tell you what will work. The big-box stores are putting 'em out of business, but there's no comparison in real service - it's worth the extra few bucks.